Job Title: Associate Staff Member - Zotec Partners Carmel Ice Skadium & Arctic Zone Iceplex

Location: Carmel, Indiana

Job Summary:

We are looking for reliable individuals to join our team as Associate Staff Members at Zotec Partners Carmel Ice Skadium & the Arctic Zone Iceplex. This role plays an important part in ensuring the day-to-day operation of the facility. Associates will have the opportunity to contribute to creating great experiences for our customers while gaining valuable experience in a recreational and customer service setting.

Key Responsibilities:

1. Customer Service:
   • Greet and assist customers in a friendly and helpful manner.
   • Provide accurate information about skating programs, rentals, and facility policies.
   • Ensure a positive and enjoyable experience for all guests.
2. Skate Rental Management:
   • Assist customers with fitting and renting ice skates.
   • Maintain the cleanliness and organization of rental skates.
   • Report any damaged or unsafe equipment for prompt repair or replacement.
3. Facility Maintenance:
   • Help keep the facility clean and well-maintained, including the skating area, restrooms, and common areas.
4. Safety and Compliance:
   • Adhere to safety protocols and emergency procedures.
   • Promote a safe environment by monitoring and reporting any safety hazards or concerns.
5. Cash Handling and Sales:
   • Process customer payments accurately and efficiently.
   • Sell admission tickets, skate rentals, and concession items as necessary.
6. Event Support:
   • Assist in setting up and organizing special events, parties, and tournaments.
   • Provide support during events by assisting guests, monitoring activities, and ensuring a smooth flow of operations.

Qualifications:

• Strong customer service skills with a friendly and approachable demeanor.
• Excellent communication skills and the ability to work well in a team.
• Basic math skills for cash handling and transactions.
• Availability to work evenings, weekends, and holidays as required.

If you are a friendly and service-oriented individual with a passion for creating positive experiences for others, we encourage you to apply for the Associate Staff position. Join our team and gain valuable customer service & recreational industry experience. Apply today!

Job Title: Supervisor - Zotec Partners Carmel Ice Skadium & Arctic Zone Iceplex

Location: Carmel, Indiana

Job Summary:

The Zotec Partners Carmel Ice Skadium is seeking a motivated individual to join our team as a Supervisor. Supervisors are responsible for overseeing the operation of the facility, exhibiting excellent customer service, and assisting in managing a team of ice rink staff. This position requires strong leadership skills and a commitment to providing an outstanding experience for our patrons.

Key Responsibilities:

1. Supervision and Leadership:
   • Oversee the day-to-day operations of the ice skating facility.
   • Provide leadership and guidance to rink staff, including associate staff members and maintenance personnel.
   • Ensure that staff adheres to policies and procedures, providing training and support as needed.
2. Customer Service:
   • Interact with customers in a courteous and friendly manner.
   • Address customer inquiries, concerns, and requests promptly and professionally.
3. Safety and Maintenance:
   • Enforce safety protocols to maintain a secure environment for all guests and staff.
   • Coordinate with associate and maintenance staff to ensure the facility is clean, well-maintained, and equipment is in good working order.
   • Follow correct procedures with regard to operating the Zamboni ice resurfacer.
4. Event Support:
   • Provide supervision regarding the execution of special events, parties, and tournaments hosted at the ice rink.
   • Coordinate with event organizers and staff to ensure events run smoothly.

Qualifications:

• Previous supervisory or leadership experience, preferably in a recreational or customer service setting.
• Previous ice rink experience preferred, but not required.
• Ability to learn to drive the Zamboni ice resurfacer.
• Strong interpersonal and communication skills.
• Knowledge of ice skating, figure skating, hockey, or related activities is a plus.
• Ability to work evenings, weekends, and holidays as needed.

If you are a dedicated and enthusiastic individual with a passion for ice sports and excellent leadership skills, we encourage you to apply for the Supervisor position at Zotec Partners Carmel Ice Skadium. Join our team and help us create memorable experiences for our guests while fostering a safe and enjoyable skating environment. Apply today!