Job Title: Supervisor – Zotec Partners Carmel Ice Skadium & Arctic Zone Iceplex

Location: Carmel, Indiana

Job Summary:

The Zotec Partners Carmel Ice Skadium is seeking a motivated individual to join our team as a Supervisor. Supervisors are responsible for overseeing the operation of the facility, exhibiting excellent customer service, and assisting in managing a team of ice rink staff. This position requires strong leadership skills and a commitment to providing an outstanding experience for our patrons.

Key Responsibilities:

1. Supervision and Leadership:
   • Oversee the day-to-day operations of the ice skating facility.
   • Provide leadership and guidance to rink staff, including associate staff members and maintenance personnel.
   • Ensure that staff adheres to policies and procedures, providing training and support as needed.
2. Customer Service:
   • Interact with customers in a courteous and friendly manner.
   • Address customer inquiries, concerns, and requests promptly and professionally.
3. Safety and Maintenance:
   • Enforce safety protocols to maintain a secure environment for all guests and staff.
   • Coordinate with associate and maintenance staff to ensure the facility is clean, well-maintained, and equipment is in good working order.
   • Follow correct procedures with regard to operating the Zamboni ice resurfacer.
4. Event Support:
   • Provide supervision regarding the execution of special events, parties, and tournaments hosted at the ice rink.
   • Coordinate with event organizers and staff to ensure events run smoothly.

Qualifications:

• Previous supervisory or leadership experience, preferably in a recreational or customer service setting.
• Previous ice rink experience preferred, but not required.
• Ability to learn to drive the Zamboni ice resurfacer.
• Strong interpersonal and communication skills.
• Knowledge of ice skating, figure skating, hockey, or related activities is a plus.
• Ability to work evenings, weekends, and holidays as needed.

If you are a dedicated and enthusiastic individual with a passion for ice sports and excellent leadership skills, we encourage you to apply for the Supervisor position at Zotec Partners Carmel Ice Skadium. Join our team and help us create memorable experiences for our guests while fostering a safe and enjoyable skating environment. Apply today!